Melanie Jackson 331-717-9017 xomel.jackson@gmail.com
Skills:
- Client Relationship Building
- Continuous Improvement
- Conflict Resolution
- Report Preparation
- Legal writing
- Negotiation
- Insurance Claims
- Proficiency in MS Office
- Office Administration
- Legal Research
- Document Preparation
- Case Management
- Attention to Detail
- Organization
Work Experience:
Hanover
Auto Adjuster
Itasca, IL
March 2025 – Present
March 2025 – Present
- Investigated auto claims to determine coverage and liability.
- Communicated with involved parties to gather accident information.
- Evaluated vehicle damage and repair estimates.
- Negotiated settlements with claimants.
- Managed a caseload of auto claims efficiently.
- Maintained accurate claim files and documentation.
- Ensured compliance with regulations and company policies.
- Provided customer service to policyholders.
- Identified subrogation and salvage potential.
- Processed claim payments accurately.
Stivers
Data Entry Clerk
Village Hall
Westmont, IL
May 2024 – November 2024
May 2024 – November 2024
- Maintained strict confidentiality of sensitive client information
- Completed data entry tasks accurately and efficiently, and verified the accuracy of entered data to produce
- error-free reports
- Organized, sorted, and checked input data against original documents
- Communicated with supervisors and colleagues to process data quickly, and resolve discrepancies
- Provided clerical support
- Supported judicial staff with research tasks
- Tracked internal legal documents
- Provided exceptional customer service
- Managed financial transactions
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents
Heartland Dental
Business Assistant/ Dental Assistant
Naperville, IL
January 2022 – March 2023
January 2022 – March 2023
- Improved daily operations efficiency
- Provided exceptional support during high work volumes
- Maintained secure document storage systems
- Boosted company reputation with excellent customer service
- Ensured compliance with industry regulations
- Streamlined appointment scheduling
- Researched billing issues, verified insurance coverage, and maintained detailed patient treatment records
- Served as a liaison between patients and clinical staff and collaborated with insurance companies to secure
- coverage for necessary treatments
- Organized daily huddles with dental team members
- Explained treatment procedures to patients
- Assisted dentists with complex procedures
- Maintained a clean and sterile work environment
- Handled administrative tasks such as billing and insurance claims processing
Windfall USA
Property Administrator
Aurora, IL
September 2021 – January 2022
September 2021 – January 2022
- Maintained open communication with tenants
- Coordinated move-ins and move-outs
- Implemented rent collection procedures
- Negotiated vendor contracts
- Oversaw budget and expense tracking
- Updated property listings
- Managed lease agreements
- Organized community events
- Handled tenant complaints
- Monitored rent collections
- Made bank runs to allocate funds accurately
The Joint Chiropractic
Wellness Coordinator
Northbrook, IL
Northbrook, IL
March 2019 – September 2021
- Implemented rewards system for wellness program participation
- Coordinated health fairs and wellness events
- Built relationships with vendors and providers
- Organized team-building activities
- Stayed updated on industry trends
- Managed partnerships with fitness centers and yoga studios
- Maximized program enrollment
- Managed social media accounts
- Monitored comments sections, engaged with fans and clients
- Increased website traffic through cross-promotion and streamlined social media management
Sleep Inn Hotel
Front Desk Manager
Naperville, IL
March 2018 - May 2019
Naperville, IL
March 2018 - May 2019
- Efficiently addressed and resolved guest concerns
- Monitored occupancy rates
- Trained new staff
- Handled inquiries
- Controlled payment transactions
- Resolved complaints
- Managed front desk operations to enhance guest satisfaction
- Promoted upselling opportunities
- Improved staff communication
- Managed team schedules for optimal operations
Dunkin Donuts
Shift Leader
Oswego, IL
June 2014- July 2018
June 2014- July 2018
- Oversaw cash handling
- Maintained a safe work environment
- Trained and delegated tasks to employees
- Resolved conflicts
- Prepared reports
- Managed inventory and supplies
- Enforced company policies
- Monitored team performance
- Coordinated with vendors for product delivery
- Opened and closed the store